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Contact Form

You can contact us here regarding the following topics: General inquiries, requests for advice, warranties, and returns.

For inquiries about wheel service or crash replacement, please use the service form.

Leeze Warranty

We offer a 24-month warranty on all Leeze wheelsets against defects in materials and workmanship. The warranty period begins on the day you receive your wheelset.

  • The 24-month warranty covers rims, spokes, hubs, and other components of the wheel set.
  • The warranty applies exclusively to the original purchaser and is not transferable to subsequent owners.
  • Bearings are covered by a separate 12-month warranty against material and manufacturing defects when used as intended and properly maintained.

The warranty does not apply to damage caused by the following circumstances:

  • Improper installation, adjustment, maintenance, or care
  • Falls, accidents, impact damage, or external force
  • Exceeding the Permissible Weight and Load Limits
  • Unauthorized technical modifications to the product, except for maintenance work performed by a qualified technician
  • Use of unsuitable cleaning and care products
  • Corrosion, water ingress, or damage caused by high-pressure cleaning due to improper maintenance

To ensure you enjoy your Leeze wheels for as long as possible, proper care is essential.

Bearings and carbon components, in particular, require proper care. Harsh cleaning agents, high-pressure washers, and improper maintenance can cause damage.

Therefore, please be sure to follow the instructions in our user manual, especially the section on care and maintenance.

If you discover a material or manufacturing defect within the warranty period, please contact our customer service team with your order number, a description of the problem, and photos that clearly show the issue, if possible.

In the event of a valid warranty claim, we will repair the affected product or replace the defective component, at our discretion.

Our goal is to get you back on your bike quickly and easily.